Sales terms and conditions

  • Product information 
  • Prices 
  • Availability 
  • Delivery method 
  • Payments 
  • Sale by sample
  • Warranties 
  • Disputes and liabilities 
  • Personal data protection
  • Feedback 

These sales terms and conditions govern the contractual relations between the purchasers (herein after known as the “Customers”) and the company RI.PA. S.p.A. with headquarters in Via G. Marconi 105 - 25077 Roè Volciano (BS), Italy - VAT No. 00566470985 – Tax code 00486040173 (herein after known as "RI.PA. S.p.A."). 

RI.PA. S.p.A. may be obliged to modify some of these provisions, therefore, Customers are advised to read the sales terms and conditions whenever they visit the store. Confirmation of the order will be deemed to be acceptance of the sales terms and conditions, without any possible recourse. 

By purchasing from the RI.PA. S.p.A. store, Customers agree to comply with the sales terms and conditions.

1. Product information

The photographs that present the products are not part of the contract and cannot under any circumstances be considered the responsibility of RI.PA. S.p.A. The technical data sheets and the product descriptions are supplied by the partners and/or suppliers of RI.PA. S.p.A., which declines any responsibility for the contents there in.

NB: For any product information, the consumer is referred to the manufacturer's website, which can be found on the link of the relevant product page.


2. Prices

The sales prices are indicated in the RI.PA. S.p.A. store are expressed in Euros including Italian VAT (22%).

Shipping costs are calculated in the basket according to final destination and quantities requested

The prices indicated are linked to the purchase via the on-line channel. These prices cannot under any circumstances be applied following an assisted visit to the showroom.

3. Availability

3.1 Customer orders are fulfilled within the limits of the quantity of products available. If the product is not available in the warehouse, RI.PA. S.p.A. will order the items from the manufacturers and the shipment of items will take place within 15 working days of payment if availability is confirmed. You are reminded that RI.PA. S.p.A. will undertake to reserve the material only upon receipt of payment. 
Any availability confirmed before the actual order may be subject to change or the material being out of stock.

3.2 If the product ordered is not available, RI.PA. S.p.A. will provide the customer with an indication of the date communicated by the manufacturers plus 10 working days for delivery. If the material is not availability following the order and payment, RI.PA. S.p.A. undertakes to contact the Customers via email within 3 working days of the payment confirmation date to inform them of the time required for the delivery of the product ordered.

If the product is unavailable because it is no longer produced by the supplier, RI.PA. S.p.A. will offer the customer another product of the same quality and price. If the customer declines the offer, RI.PA. S.p.A. will reimburse the product which is not longer available.

4. Delivery method

All our orders are shipped within the European Union and to Switzerland and United Kingdom by the courier DB SCHENKER, and by CORRIERE FRANCO (ONE EXPRESS circuit) in Italy.

We remind you that the shipping service is inclusive of discharge with tail lift* to roadside, insurance and telephone notice with unloading day to be agreed. For any other service, please contact customer service at the email address to get customised quotes.

*The discharge with tail lift is not guaranteed with the sizes 100x250, 160x160,  120x240/250/260, 120x270/278, 100x300, 160x320 for logistical reasons. In case of order, it is therefore necessary for the customer to provide a forklift or crane for unloading at the delivery address indicated. In case of failed delivery due to lack of suitable means for unloading on site, the client will be charged with the costs for the second delivery.

Delivery times are approximately 15 working days (subject to availability of the material by the supplier).
Products are only delivered on weekdays. In the days before specific holiday periods, such as the Christmas period or the summer break in mid-August, delivery times may vary.
RI.PA. S.p.A. can not be held responsible for problems resulting from any delay in delivery or loss or damage to the order by the courier.

You are reminded that it is advisable to follow the procedure indicated below when you receive the goods:
Important instructions upon receipt of the products.

At the time of delivery of the goods by the courier, it is advisable to check that:
•    the number of packages delivered corresponds to the number indicated on the transport document
•    the packaging is intact, not damaged or wet or altered in any way, including the methods of closure (adhesive tape or metal straps)

The courier will call the customer to agree when to deliver the goods, as per the conditions of purchase. You are reminded that if the agreed appointment is missed without prior notification by the customer, additional return costs will be charged.

Notification by telephone is not included in ad hoc deliveries requested within 24/48 hours of collection from the warehouse. The customer is, therefore, invited to consult the tracking number provided and the delivery deadline for the courier in question.

You are kindly requested to check the condition of the pallet and immediately report any visible damage. The courier must counter-sign the verification and written report of any damage by the customer. Failure to do so will void the claim.

Always SIGN the courier delivery note with the wording SUBJECT TO INSPECTION! (Make sure you do not write this on the copy of the accompanying invoice), in order to avoid the subsequent discovery of non-visible damage.

In the event of broken boxes/tiles, the damage must be communicated within 7 days (the date shown on the courier's transport document will prevail), enclosing any photographs of the material on the pallet showing the damage, to the address

In this case, RI.PA. S.p.A will immediately replace the damaged item (once the deductible for insurance coverage included in the transport cost has been checked).

INSURANCE: When the order is delivered, Customers can check that the packaging or materials are not damaged or do not have any external defects. In addition, customers must sign for delivery with the wording “subject to inspection” to take advantage of the insurance. If the product or the package show signs of obvious damage, we recommend that you complete the form provided and refuse delivery, handing everything back to the courier who will return the product. An email must also be sent by the Customer to the sales department within 48 hours of delivery to inform us of the incident. Customers should note that RI.PA. S.p.A declines all responsibility for external damage to packaging reported after the order has been accepted.

All products are covered by the insurance that guarantees the replacement of damaged products at no additional cost to our customers (following the correct procedure for receiving the goods as described above).


5. Payments

Payment must be made when the order is confirmed. RI.PA. S.p.A offers the following payment methods to its customers:

  • Bank or postal transfer: this generally takes up to 2 working days for the amount to be         effectively credited to the current account and before the order can, therefore, be initiated.
  • PayPal 
  • Credit card


6. Sale by sample

Sale can also be made on samples as per article 1522 paragraph II of the Italian Consumer code. In this case, the contracting parties agree that the sample provided by the seller has been viewed and approved by the purchaser. The sample, as expressly agreed by the parties, gives an approximate indication of the quality of the goods and, therefore, the buyer will only be able to request resolution of the contract if the product is significantly different. Please remember that ceramic products are divided into production batches with different colour shades and codes. The sample sent may not have the same colour code as the agreed order. 

7 Warranties

7.1  The parties acknowledge and accept that the aforementioned guarantees will not be applicable in the case of sale on a sample type under article 6 of this document. In this latter case, since it is not a distance sale, the purchaser can only terminate the sales contract if the product differs significantly from the sample.

7.2 With particular reference to clause 8.1 the parties declare and acknowledge that this cause has been the subject of individual negotiation between them, pursuant to and for the purposes of art. 34 paragraph 5 of the Italian Consumer Code.

8. Disputes and liabilities

RI.PA. S.p.A, cannot be held responsible for damages resulting from improper use of products sold on its on-line website.

All the products sold on-line by RI.PA. S.p.A are guaranteed first choice. In the case of ceramic material, laminate and mosaic, each product supplied comes from the same production batch and is the same in terms of shade (colour difference of each batch) and caliber (real size of the product). Consequently, the material supplied guarantees all the conditions for a perfect installation. 

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

9. Personal data protection

The information requested by RI.PA. S.p.A from the customer is necessary for order processing and confirmation, issuing invoices and warranty contracts. Failure to provide this data will result in the automatic cancellation of the order. The purchase of products in the RI.PA. S.p.A. store entails the obligation to provide sincere and truthful personal information. 

10. Feedback

Customers are requested to get in touch with RI.PA. S.p.A before leaving any negative or neutral feedback because most misunderstandings can be quickly resolved through direct communication. Unjustified negative or neutral feedback, or which is unfounded, will result in prosecution for defamation and unfair competition. 

Right of withdrawal


Internet sales are governed by articles 45 to 67 of the Italian Leg. Decree 206/2005(Italian Consumer Code). This legislation grants the consumer the right of withdraw from contracts or contract proposals, guaranteeing him/her the right to return the purchased product and obtain reimbursement of the expenses incurred. 
The customer is liable for any diminished value of the goods resulting from handling of the goods in any way other than that which is necessary to establish the nature, characteristics and function of the goods, i.e.:

•      in case of damaged material;

•   if articles that are an integral part of the product are missing (accessories, cables, instruction manuals, etc.);

The original packaging of the goods is appreciated, even though it is not essential to guarantee the right of withdrawal.

The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods for purposes unrelated to their professional, commercial or business activities), therefore, it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity.

The cost of product return is borne entirely by the Customer.

Methods and time frames for exercising the right of withdrawal

The Customer has a period of 14 (fourteen) days to withdraw. The withdrawal period ends after 14 (fourteen) days from receipt of goods.

To exercise the right of withdrawal, the customer is required to inform us (RI.PA.SpA - Via Marconi, 105 - 25077 Roè Volciano (BS) Italy, Tel: +39 0365 596418 - Fax +39 0365596402 – Email: of his/her decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, fax or e-mail). To help the customer, he/she can use the withdrawal type form downloadable from the link at the end of this section, but it is not mandatory. To comply with the withdrawal deadline, it is sufficient that the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Within 3 (three) working days of receiving the notice of withdrawal, Ri.Pa S.pA will send the Return Merchandise Authorisation number (RMA)  identifying just the opening of the procedure (it’s not a prerequisite for exercising the right of withdrawal or not) to the Customer’s email address indicated on the order or withdrawal request.

Within 14 (fourteen) days of receipt of the Return Merchandise Authorisation number (RMA), the Customer will, at his/her own expense, send the carefully packed product to the following address: 
Via Marconi 105, 25077 Roè Volciano (BS) Italy

The address to which the products must be sent will be clearly indicated in the email communicating the RMA.

The deadline is considered to have been respected if the Customer delivers the product within 14 (fourteen) days.


Method and time frame for the reimbursement to the customer of the cost of the product and shipping expenses

If you decide to withdraw, the repayment procedure is as follows:
in accordance with article 56 of Italian Leg. Decree 206/05, Ri.Pa S.pA will refund all payments within 14 (fourteen) days from the date on which it was informed of the Customer's decision to exercise the right of withdrawal, including the shipping costs incurred by the Customer (except for additional costs due to the choice a delivery method that is more expensive than the standard delivery offered by Ri.Pa S.pA); in any case, the Customer should not incur any costs as a consequence of the reimbursement. 

Ri.Pa S.pA may withhold the refund until it has received the entire product or until the Customer has shown that he/she has returned the goods, whichever occurs first.

For purchases made with one of the following payment methods: 

•    bank transfer

Ri.Pa SpA will make the refund via bank transfer.

For all purchases made using credit card, the refund will be made by refunding the transaction directly on the credit card.

For purchases made by PayPal payment, the refund will be made by crediting the customer's PayPal account.

Withdrowal Document

Privacy Policy


A description of how the site is managed with regard to the processing of users’ personal data, when consulting the site, is given below.

The information is also provided according to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals concerning the processing of personal data, as well as on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation or GDPR) to those who interact with the web services of Ri.Pa S.p.A., accessible remotely via the address:
Information is provided below about the data in question, the methods by which Ri.Pa. S.p.A. handles these data and those with which users, as data subjects, can exercise their rights envisaged by law.

Data controller of the personal data is Ri.Pa. S.p.A., with headquarters in Roé Volciano (BS) Italy, via Marconi no. 105. The data processor is Mr. Gianfranco Ronchi, at Ri.Pa. S.p.A.


The processing linked to the web services of this site take place at the aforementioned offices of Ri.Pa. S.p.A. and are handled by technical personnel in charge of processing, or by persons in charge of periodic maintenance operations. The updated and complete list of data processors (natural persons, companies, institutions), with the indication of their respective locations, is available from Jessica Semilia, head of data processing, at the following e-mail address

The personal data provided by users who send requests for information material or job proposals ("curriculum vitae", etc.) are only used to perform the service or service requested.

The personal data are processed with automated tools for the time strictly necessary to fulfil the purposes for which they were collected.

Specific security measures are observed to prevent the loss of the data, unlawful or incorrect use and unauthorised access.

The data may be communicated for legal obligations within the terms of data storage as established by the law, to judicial authorities to investigate possible crimes. The data may be communicated to subjects that carry out tasks that are strictly functional and necessary for the activities of Ri.Pa. S.p.a. (where not designated as data processors). Their identity may be ascertained at any time through the above-mentioned address of the head of data processing.


Browsing data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data of users who connect to the site and whose transmission is implicit in the use of Internet communication protocols.
It involves information that is not collected to be associated with specific individuals, but by its very nature could, through the processing and association with data held by third parties, allow users to be identified.

This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the addresses in a URI (Uniform Resource Identifier) string of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters related to the operating system and the user's computer environment.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning. The data may be used to ascertain responsibility in the case of computer crimes against the site: apart from this possibility, the data on web contacts do not remain for more than seven days.

Data voluntarily provided by the user

•    Sending emails to the addresses indicated on this site entails the subsequent acquisition of the sender's address and any other personal data included in the message required to perform the requested services.

•    The site uses the data collected to create a profile of the registered users for web mailing campaigns based on each customer’s requirements.

•    An subscription service to the newsletter is offered on the site. The newsletter is sent via email to anyone who specifically requests it. The customer can unsubscribe from the periodic sending of emails at any time via the link included in the newsletter.

•    The site offers the possibility to receive requests for feedback from Ri.Pa S.p.A in order to improve user experience. The customer can decide whether to request the sending of purchase feedback or not during registration or from the customer account.

•    The data provided by the user through the site will be processed to allow the completion of the purchase contract and the correct execution of the operations linked to it. The personal data provided by the user may be communicated to freight forwarders and those in charge of the delivery and/or collection of the purchased products.


We use “cookies” to facilitate the use of our web site. Some cookies used by our store last longer than “session” cookies.

Most large sites and Internet service providers also use them. Cookies enable the site to remember your settings, e.g. the language, font size and other preferences regarding the way you view the site. This means that you do not have to reselect them when you return to the site.

How to manage cookies

You can manage and/or delete cookies as you wish - to find out more, go to .
You can delete cookies already on your computer and set almost all browsers to block their installation. If you choose this option, you will need to change some preferences manually each time you visit the site.


This website does not intentionally collect any personal data about users.
We do not use cookies to transmit information of a personal nature, nor do we use so-called persistent cookies of any kind, i.e. systems for tracking users.

The use of so-called session cookies (which are not permanently stored on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server), required for safe and efficient browsing of the site.

The so-called session cookies used on this site avoid using other processing technologies that may potentially affect the confidentiality of the users’ browsing activities and do not permit the acquisition of personal data that may identify the user.

This website used Google Analytics, a web analysis service provided by Google, Inc. ("Google"). 
Google uses “ cookies” which are text files stored on your computer to allow the website to analyse how users use the site. The information generated by cookies on website used by the customer (including the IP address) will be transmitted to a Google server in the USA where it will be stored. In the case of activation of an anonymous setting of the IP address on this page, the IP address will be abbreviated by Google within the European Union and the countries forming part of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and abbreviated there.

When delegated to do so by the web page operator, Google will use this information for the purpose of assessing the use of the website by the customer, compiling reports on website activity for website operators and providing other services relating to the activities of the website and Internet usage. 
In the scope of Google Analytics, Google will not associate the customer's IP address with any other data held by Google. By setting up his/her own Browser software, the customer can prevent cookies from being saved. Through this setting, some features of the website may not be available at all. It is possible to prevent the data generated by cookies on the use of the site (including the IP address) from being processed by Google, by downloading the Opt-out Browser at the following link: ( for the browsers available and installing it. For further information:  


Other than for browsing data, the user can decide whether to provide personal data. Failure to provide such data may make it impossible to obtain what has been requested.

Your rights Being the data subject, you have the following rights according to: 

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein; 

•art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us; 

• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims;

• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse their erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR; 

• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machinereadable format or to request its transmission to another controller; 

• art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

Data subjects have the right at any time to obtain confirmation of the existence or otherwise of these data from Jessica Semilia, head of data processing, at the following e-mail address and to know their content and origin, verify their accuracy or request their integration, updating or rectification (article 7 of Italian Decree No. 196 of 2003).

According to the same article, you have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and, in any case, to object to their processing for legitimate reasons.

Please note that this document, published at, constitutes the ‘Privacy Policy’ for this site and will be subject to updates.